‘Sec. 1. Adoption. Resolved: That final adoption of Chapter 201: Provider of Last Resort Service Quality, a provisionally adopted major substantive rule of the Public Utilities Commission that has been submitted to the Legislature for review pursuant to the Maine Revised Statutes, Title 5, chapter 375, subchapter 2-A, is authorized only if the following changes are made:
1. The rule must be amended in Section 4, Paragraph A to clarify that the benchmarks related to installation appointments not met, average delay days for missed appointments, the network trouble report rate and percentage of network troubles not resolved in 24 hours must be initially established by increasing by 2 standard deviations the 4-quarter rolling average result reported by all Maine incumbent local exchange carriers;
2. The rule must be amended in Section 4, Paragraph C to clarify that actual performance for a service quality metric is considered equal to or better than the benchmark if the rolling average for that metric, based upon the 4 most recent quarterly reports, is greater than or equal to the benchmark;
3. The rule must be amended in Section 4, Paragraph D to change the percentage used as the benchmark for the installation appointments not met, the number of days used as the benchmark for the average delay days for missed appointments, the percentage used as the benchmark for the network trouble report rate and the percentage used as the benchmark for the network troubles not resolved within 24 hours to be in accordance with subsection 1;
4. The rule must be amended in Section 7 to clarify that the Public Utilities Commission may impose penalties or require a service provider to provide customer rebates or rate reductions if the commission finds that remedial action is necessary; and
5. The rule must be amended in Section 7, Paragraph A to establish a maximum penalty amount of $2,000,000 annually for the largest provider of last resort service in the State and a proportion of $2,000,000 annually for the other service providers based on a ratio of total intrastate revenues.
The Public Utilities Commission is not required to hold hearings or conduct other formal proceedings prior to final adoption of the rule in accordance with this section.’