| 1.__Program established.__The department shall establish and |
maintain a Medicaid ombudsman program by contract with such |
nonprofit organizations that the department finds best able to |
provide the services.__The purpose of the ombudsman program is to |
represent the best interests of individuals involved in the |
State's Medicaid program as a class and to investigate and |
resolve complaints against state agencies that may be infringing |
on the rights of individuals involved in the State's Medicaid |
program. |