| 1.__Program established.__The department shall establish and |
| maintain a Medicaid ombudsman program by contract with such |
| nonprofit organizations that the department finds best able to |
| provide the services.__The purpose of the ombudsman program is to |
| represent the best interests of individuals involved in the |
| State's Medicaid program as a class and to investigate and |
| resolve complaints against state agencies that may be infringing |
| on the rights of individuals involved in the State's Medicaid |
| program. |