This bill grants the Public Utilities Commission authority to protect the State's telecommunications consumers from the fraudulent industry practice of "cramming." Cramming occurs when charges for an unauthorized service are placed on a consumer's telephone bill. The bill requires a telephone utility to suspend collection efforts when a consumer alleges that a charge is unauthorized. Unless the provider of the service produces verification that the service was authorized by the consumer, the telephone utility must remove the charges and refund any prior payments for that service. The bill also authorizes the commission to protect consumers through imposition of an administrative fine on telecommunications utilities for violating a telecommunications consumer protection statute, rule or commission order. The fining authority is modeled on similar authority granted to the commission to enforce electric consumer protection standards.