Sec. 1. Monitored telephone calls and personal interviews. The Department of Human Services shall establish a system of monitoring telephone calls and interviews with clients of the department to be used when employees of the department are conducting interviews and obtaining information. The monitoring of telephone calls and personal interviews is specifically authorized in these circumstances. The department shall inform all persons involved in these calls and interviews that periodic unannounced monitoring is performed for quality assurance purposes. These calls may be conducted only on equipment that is compatible with the monitoring program. These interviews may be conducted only in locations that are compatible with the monitoring program.

SUMMARY

This bill requires the Department of Human Services to establish a monitoring system for telephone and personal interviews with clients of the department. The bill requires telephone calls subject to the monitoring system to be made on compatible equipment and interviews to be conducted in compatible locations.