A. The departments shall adopt rules providing for an |
informal grievance process that may be initiated at the |
request of a child or the child's family. The informal |
grievance process, which may utilize mediation, must include |
a commence within 5 working days of the filing of the |
grievance.__A written decision with findings of fact by an |
impartial hearing officer must be filed within one week of |
the filing of the grievance if mediation is not requested by |
the child or the child's family and, if mediation is |
requested, within 2 weeks of the filing of the grievance. |
Providers of care and advocates for the child may be heard |
at the request of the child or the child's family. The |
informal grievance process is provided in addition to any |
rights of appeal that may be available under law, rule or |
regulation. If the right to appeal is limited to a certain |
time period, that time period begins to run on the date of |
issuance of a decision under this paragraph. |