| A. The departments shall adopt rules providing for an |
| informal grievance process that may be initiated at the |
| request of a child or the child's family. The informal |
grievance process, which may utilize mediation, must include |
a commence within 5 working days of the filing of the |
| grievance.__A written decision with findings of fact by an |
| impartial hearing officer must be filed within one week of |
| the filing of the grievance if mediation is not requested by |
| the child or the child's family and, if mediation is |
| requested, within 2 weeks of the filing of the grievance. |
| Providers of care and advocates for the child may be heard |
| at the request of the child or the child's family. The |
| informal grievance process is provided in addition to any |
| rights of appeal that may be available under law, rule or |
| regulation. If the right to appeal is limited to a certain |
| time period, that time period begins to run on the date of |
| issuance of a decision under this paragraph. |