(2)__A continuous quality improvement program that measures compliance with the protocol through ongoing random case review of each emergency medical dispatcher; and

(3)__A training curriculum and testing process consistent with the protocol.

C.__"Emergency medical dispatch services" means any of the following services provided by a public safety answering point in the context of an emergency call made to the E-9-1- 1 system:

(1)__Reception, evaluation or processing of calls;

(2)__Provision of dispatch life support;

(3)__Management of requests for emergency medical assistance; and

(4)__Evaluation or improvement of the emergency medical dispatch process, including identifying the nature of an emergency request, prioritizing the urgency of a request, dispatching necessary resources, providing medical aid and safety instructions to the caller and coordinating the responding resources as needed.

D.__"Emergency medical dispatcher" means a person employed by a public safety answering point who provides emergency medical dispatch services.

E.__"Provider of emergency medical dispatch services" means an emergency medical dispatcher or public safety answering point.

F.__"Public safety answering point" has the same meaning as in Title 25, section 2921.

2.__Mandatory qualifications.__The board, in consultation with the bureau, shall adopt rules governing qualifications for and standards to be observed by providers of emergency medical dispatch services.__The rules must, at a minimum:

A.__Require biennial certification of providers of emergency medical dispatch services;